Refund & Cancellation Policy

1. General Refund Policy

OLO Holiday acts as a booking platform connecting travelers with hotels, airlines, tour operators, and other travel service providers. Refund eligibility depends on the cancellation policies of the specific provider.

2. Hotel Booking Refunds

Each hotel sets its own cancellation and refund rules. Some reservations may be fully refundable, partially refundable, or non-refundable.

Before completing your reservation, please review the cancellation policy displayed on the booking page.

3. Flight and Travel Service Refunds

Refund policies for flights, tours, activities, transportation services, and holiday packages are determined by the respective provider.

Certain promotional, discounted, or special fare bookings may be non-refundable.

4. Cancellation Requests

To request a cancellation, please contact OLO Holiday support or use the booking management tools available within your account.

Cancellation requests are subject to the terms and conditions of the applicable travel provider.

5. Refund Processing Time

Once a refund is approved by the provider, processing times may vary depending on your payment method and financial institution.

• Credit/Debit Cards: 5–14 business days
• Mobile Banking: 3–10 business days
• Bank Transfer: 5–15 business days

Actual processing times may vary based on the payment provider.

6. Non-Refundable Bookings

Some bookings are clearly marked as non-refundable at the time of purchase. These reservations may not qualify for refunds if canceled or modified.

7. No-Show Policy

If a traveler fails to check in, board, or use the booked service without prior cancellation, the reservation may be considered a "No-Show."

No-show bookings are generally non-refundable unless otherwise stated by the service provider.

8. Booking Errors

Customers are responsible for reviewing booking details before payment. Refunds may not be available for errors caused by incorrect information entered during the booking process.

9. Service Fees

Certain service charges, processing fees, or transaction fees may be non-refundable where permitted by applicable law.